As a Female Virtual Caller, you will play a vital role in engaging with customers or clients through virtual communication channels. Your primary responsibility will be to make outgoing calls, providing information, assistance, or conducting surveys. Your friendly and professional demeanor, along with effective communication skills, will contribute to building positive relationships and ensuring customer satisfaction.
Responsibilities:
Make outbound calls to customers or clients using virtual communication tools (e.g., VoIP, video conferencing, or web-based calling systems).
Introduce yourself and represent the organization professionally, adhering to company guidelines and customer service standards.
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Engage with customers or clients to provide information, answer queries, or assist with their needs.
Follow call scripts or guidelines to ensure consistent and accurate delivery of information or services.
Conduct surveys or gather feedback from customers or clients, recording responses accurately and efficiently.
Build rapport and establish positive relationships with customers or clients, promoting trust and customer loyalty.
Identify opportunities to upsell or cross-sell additional products, services, or promotions, as applicable.
Maintain detailed and accurate call logs, documenting relevant information, interactions, and outcomes.
Collaborate with team members or supervisors to share insights, best practices, and provide support as needed.
Adhere to call quality and performance metrics, such as call duration, customer satisfaction, and productivity targets.
Requirements:
Excellent verbal communication skills, with a clear and pleasant voice tone.
Fluency in the language(s) required for customer or client interactions.
Professional and courteous demeanor, with the ability to empathize and actively listen to customers' needs.
Ability to effectively navigate virtual communication tools and software (e.g., CRM systems, call center software).
Strong organizational and multitasking skills, with the ability to manage and prioritize multiple calls and tasks.
Attention to detail and accuracy in recording information and data.
Ability to work independently and follow call scripts or guidelines while adapting to customers' responses.
Flexibility to work different shifts, including evenings, weekends, or holidays, depending on business needs.
Reliable internet connection and suitable equipment (e.g., headset, microphone, webcam) to conduct virtual calls.
Prior experience in customer service, telemarketing, or call center roles is preferred but not required.
Availability to participate in training sessions or meetings conducted through virtual platforms.
Job Type: Full-time
Salary: ₹8,086.00 - ₹30,160.89 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Technical support: 1 year (Preferred)
- tele sales: 1 year (Preferred)
- total work: 1 year (Preferred)
Language:
- English (Preferred)
- tamil (Preferred)
Work Location: In person
Speak with the employer
+91 7338786888
