Main Responsibilities:*
- Customer Order Fulfillment
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Manage all kind of customer Service activities for assigned business units including customer purchase receiving, sales order creation, delivery date maintenance, backorder management, credit limit check, invoicing, credit memo communications, distribution coordination with 3PL/ Warehouse, and monthly sales closing
- Maintain customer/ pricing master, and accurate system transactions and related communications for corrections, etc.
- Handle customer queries, product complaints, recalls and exchange
- Prepare shipping documents (invoice/ packing list/ others) as required by L/C
- Resolve customer’s complaints to customer satisfaction and proactively identify root cause to prevent reoccurrence
- Generate order and invoice reports as required
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Logistics
- Manage import/export, customs clearance process including FTA projects, etc.
- Coordinate with external vendors on import/export, product storage and local delivery shipments
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Warehouse Operations
- Execute daily operations of goods flow in a systematic manner, including products receiving, inspection, storage, inventory management, pick packing, shipping, delivery through freight forwarder networks according to Abbott’s SOPs
- Ensure smooth operation in supporting product delivery to customer and store replenishment activities
- Ensure stock security as well as to maintain a sound warehouse operating environment
- Perform warehouse physical count
- Maintain traceability of products by updating and keeping the relevant stock in/ out report and documents
- Coordinate with sales team and external vendor to carry our distribution of products to customers on a timely manner
- Ensure Service quality which includes handling of delivery delays, delivery errors, damages, etc.
- Stringent expired product and damage product management, including isolation and disposal
- Act on write-off / demo conversion transactions, physical scrap processes
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Inventory Management
- Manage reverse logistics – PER, Returns for repairs, Warranty, etc.
- Coordinate periodic inventory counts including field inventory
- Reconcile and close discrepancy of inventory discrepancy in ERP, against WH/ 3PL/ field inventory Coordinate periodic inventory counts for 100% accuracy
Skills & Experience Required:*
- A diploma or equivalent of College graduated
- At least 1 years of working experience in similar roles
- Demonstrates excellent telephone and interpersonal communications skills
- Able to work independently and as part of team
- Able to organize and prioritize work
- Demonstrates basic level of computer literacy with high numerical accuracy
